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Customer FAQs

Do you have a showroom?

Do I need an account to order online?

What do I do if I have placed an order but haven't received an order confirmation?

What do I do if I realise my personal details are incorrect after I place an order?

How long will it take for my delivery to arrive?

How do I return an item?

Can I buy from different sellers at the same time?

How do I pay for my order?

Can I buy from different sellers at the same time?

We are an online shop, so do not have a physical showroom. Please view each supplier separately to see their locality and services.

No, just proceed through check out, upon checkout, select guest.

Please check your junk and spam folders; this is the most common reason for not receiving emails.  We recommend you add our email address hello@emporella.com to your address book to ensure you receive all future emails from us. If you’re still having trouble locating your emails, please get in touch with us.

If you believe your details are incorrect, please send correspondence to the marketplace seller with whom you placed your order. Include your order number, we will then be able to help and update your details. Need further help? contact hello@emporella.com

Please refer to the individual seller’s delivery guidelines.

We want your purchase to be perfect for you. Please refer to each individual seller's returns policy within their profile before purchasing.

Yes! That’s the great thing about Emporella, you really can shop till you drop! All items within shopping cart can be viewed at checkout & paid all at once.

All payments will be sent from you are made at the checkout, you will be given the option to pay using either Stripe or PayPal.

Yes! That’s the great thing about Emporella, you really can shop till you drop!

Supplier FAQs

I'm not a UK based business, can I join?

How do I become a supplier?

Do I have to have professional images?

What do I do if I can't find a relevant category for my product?

Am I able to sell personalised items?

I sell bespoke wedding dresses and attire, can I sell them on Emporella?

How will I be notified of a sale?

Will my business / products be promoted on Social Media and newsletters?

Not currently, Emporella plans to be the biggest wedding platform in the UK, champion British businesses and independent makers.

At Emporella we’re looking for high quality wedding suppliers. To register to sell on Emporella, please sign up here:  SIGN UP.  We will then review your details, and if successful you can begin to set up your shop in no time!

We do prefer our suppliers to have either professional or high quality, clear and well-lit product images. This is to improve the buyer’s experience and ultimately help maximise sales. If you need to update your product photography, we have several preferred photographer partners that we highly recommend.

We aim to have an extensive category list, however if your product doesn’t fit into any of our existing categories, please email us at hello@emporella.com. Remember we have themes too!

Yes! We love personalised items as they can make brides and grooms feel special and cater to their specific needs. Your product can have drop down menus and option boxes to suit your needs. If you need more details please contact us on hello@emporella.com.

We welcome all bespoke designers on Emporella. A bespoke item needs to be listed online with clear descriptions where you can set the standard size and timings.

When a buyer purchases an item from you, you will be notified via email to your registered email address. 

Yes! We are proud of each and every Emporella supplier and we want to shout about the awesome products on our marketplace. Marketing is an important tool that we are investing heavily in to promote Emporella and our growing marketplace.

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